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WHAT WE OFFER OUR CLIENTS
OUR GUIDING PRINCIPLE IS OUR UNWAVERING COMMITMENT
TO PROFESSIONAL LEGAL REPRESENTATION OF OUR CLIENTS.
The following is a summary our operational capabilities which support our clients and the legal services we provide for them.
TRAINING AND COMPLIANCE
S/B thoroughly trains its staff on a variety of relevant subjects ranging from specific client work standards to applicable legal requirements required to provide our clients with competent legal representation in accordance with their individual requirements. S/B develops detailed reference materials and training programs.
Legal topics include relevant state and federal laws such as the FDCPA, CFDCPA, Privacy Act, Fair Lending; SCRA; FACT Act; Reg E; FCRA; GLB; Truth In Lending; US BK Code; Pre-texting; AML; HIPAA; State Civil Procedure.
With respect to client requirements as implemented as firm wide processes, a sampling of those topics which are part of our regular training materials and progeram include ID Theft & Fraud, security procedures, insurance requirements, complaint and counter claim reporting, inventory and account management; reconciliation, records retention, customer data/clean desk; IT; best practices and Red Flags Rules.
CLIENT SERVICES and TRAINING & COMPLIANCE
S/B staffs a Client Services and Training & Compliance Department devoted entirely to client specific needs and services. Nothing is more critical than continuing training to ensure compliance with ever changing laws and client work standards.
TECHNOLOGY
Examples of Our Technological Support Services
- CLS Collection Software
- Touchstar Dialer Software
- Daily off site data back-up and restoration
- Full EDI Network Connectivity with all client systems
- YGC Certified
- Video surveillance and recording
- Key-card entry and lock
- Critical and Non-Critical Disaster Recovery plans
- Business Continuity plan
- Call Monitoring Capabilities
SPECIAL SERVICES - AGENCY/DEBT BUYER RESIDENT MANAGER for COLORADO
S/B has developed a niche representation for nationwide collection agencies and debt purchasers as CO Resident Office. S/B is the Resident Manager for over 170 agencies and debt purchasers. In connection with this service, we advise and counsel those agencies and debt purchasers on relevant regulatory issues.